Your Privacy Matters at x999bet

x999bet collects personal information from you directly when you register an account, make a deposit, place a bet, contact support, or otherwise interact with the platform. We also collect certain information automatically when you visit the site. The following table summarises the main categories of data we collect and the reason for collecting each.

Information from Third Parties

In some circumstances, x999bet may receive information about you from third-party sources. This includes identity verification data from our KYC service providers, fraud-screening data from payment processors such as bKash and Nagad, and technical data from analytics partners. In all cases, third-party data is used only for the specific purpose for which it was obtained and is subject to the same data protection standards that apply to data collected directly.

x999bet processes your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The following list covers every purpose for which x999bet currently processes personal information.

Account Management & Service Delivery

• Creating and maintaining your x999bet account.
• Verifying your identity and age (18+) to comply with responsible gaming requirements.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card networks.
• Delivering game outcomes, calculating winnings, and maintaining accurate betting records.
• Providing customer support via live chat and email.

Security & Fraud Prevention

• Detecting and preventing fraudulent transactions, bonus abuse, and money laundering.
• Monitoring login activity for signs of unauthorised account access.
• Enforcing self-exclusion periods and responsible gaming restrictions set by the player or by x999bet.
• Complying with anti-money laundering (AML) obligations and reporting to relevant authorities where required by law.

Platform Improvement

• Analysing aggregated, anonymised usage patterns to improve platform performance, game selection, and user experience.
• Diagnosing technical errors and resolving platform bugs.
• Conducting internal research and analytics to understand player preferences and behaviour at a population level.

Marketing & Promotions

Where you have opted in to marketing communications, x999bet may contact you via SMS, email, or push notification with information about bonuses, promotions, BPL match-day offers, and seasonal campaigns such as Eid specials or Pohela Boishakh promotions. You may opt out of marketing communications at any time by updating your account preferences or by contacting support at support@x999bet. Opting out of marketing will not affect the delivery of service-critical communications such as deposit confirmations, withdrawal notifications, or security alerts.

x999bet does not sell or rent your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose.

Service Providers

x999bet engages carefully selected third-party service providers who assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification and KYC providers, cloud hosting and infrastructure providers, customer support software vendors, and fraud-detection services. All service providers are required to process your data only on x999bet's instructions and in accordance with applicable data protection standards. They are contractually prohibited from using your data for their own purposes.

Game Content Providers

Where you play games provided by third-party studios — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — certain technical and gaming-activity data may be transmitted to those studios to enable game play. This data transfer is necessary for the performance of the contract between you and x999bet. Game providers operate under their own data protection obligations and are not permitted to use player data for any purpose other than delivering the game service.

Legal & Regulatory Disclosure

x999bet may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally required to do so, or where disclosure is necessary to protect the legal rights or safety of x999bet, our players, or the public. Where permitted, x999bet will notify you of such a disclosure request.

x999bet uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences, and understand how players interact with the site. A cookie is a small text file placed on your device by your browser when you visit a website.

Types of Cookies We Use

Managing Your Cookie Preferences

You can control non-essential cookies through your browser's settings at any time. Most modern browsers allow you to block all cookies, accept only first-party cookies, or clear existing cookies. Please note that disabling essential cookies will prevent you from logging into your x999bet account and using core platform features. Instructions for managing cookies in popular browsers are available in the help documentation for Chrome, Firefox, Safari, and Edge.

x999bet does not use cookies to serve third-party advertising or to track your activity on other websites. Our cookies are used solely within the context of the x999bet platform and its directly integrated service providers.

Security Measures

x999bet implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and x999bet servers.
• Encryption of sensitive data fields — including payment account numbers and identity document data — at rest in our database.
• Role-based access controls ensuring that only authorised x999bet personnel can access personal data, and only to the extent required for their job function.
• Regular security audits, vulnerability assessments, and penetration testing of the platform infrastructure.
• Automatic session timeout after a period of inactivity to reduce the risk of unauthorised account access on shared devices.
• SMS one-time password (OTP) two-factor authentication available to all registered players.

While x999bet takes every reasonable precaution to protect your data, no digital platform can guarantee absolute security against all threats. You also play an important role in protecting your account — please use a strong, unique password, enable two-factor authentication, and never share your login credentials with anyone.

Data Retention

x999bet retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal and regulatory obligations. The following retention principles apply:

• Active accounts: Personal data is retained for the full duration of your account relationship with x999bet.
• Closed accounts: Transaction records, identity verification data, and correspondence are retained for a minimum period after account closure to satisfy anti-money laundering record-keeping requirements.
• Marketing data: Opt-in records are retained for as long as you maintain your marketing consent, plus a brief period thereafter as evidence of the consent given.
• Technical logs: Server access logs and security logs are retained for a rolling period and then automatically purged, except where retained as part of an active investigation.

As a user of x999bet, you have the following rights with respect to your personal data. x999bet is committed to honouring these rights promptly and without undue obstruction.

Right of Access

You have the right to request a copy of the personal data that x999bet holds about you. We will provide this information in a clear, readable format within a reasonable timeframe of receiving your verified request.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most account details directly through your account settings panel. For changes to identity or verification data, please contact support.

Right to Erasure

You may request that x999bet delete your personal data. We will honour erasure requests subject to our legal obligations — for example, we are required by applicable law to retain certain financial and identity records for a defined period after account closure, and erasure of those records cannot be completed until the mandatory retention period has elapsed.

Right to Restrict Processing

In certain circumstances, you may request that x999bet restrict the processing of your personal data — for example, while a dispute about the accuracy of the data is being resolved.

Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes at any time. To opt out, update your communication preferences in your account settings or contact support at support@x999bet.

How to Submit a Data Request

To exercise any of the rights described above, contact x999bet by email at support@x999bet with the subject line "Data Privacy Request" and a description of your request. We will verify your identity before processing the request and aim to respond within a reasonable timeframe. There is no charge for submitting a data request.

The x999bet platform integrates a number of third-party services to deliver its full feature set. These include payment gateways (bKash, Nagad, Rocket, Upay), game content studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), identity verification partners, and cloud infrastructure providers. When you interact with these integrated services — for example, when initiating a bKash deposit or launching a game from Pragmatic Play — limited data may be transmitted to those providers in order to complete the requested action.

Each of these third-party providers operates under its own privacy policy and data protection practices. x999bet requires all integrated partners to maintain adequate data protection standards and to use player data only for the purpose of delivering the specific service for which they have been engaged. However, x999bet cannot accept responsibility for the data practices of independent third-party services once data has been transmitted to and is under the control of those services.

No External Advertising Networks

x999bet does not embed third-party advertising networks, social media tracking pixels, or behavioural advertising tools on the platform. Your browsing activity within x999bet is not shared with social media platforms or digital advertising exchanges for the purpose of targeting you with advertisements elsewhere on the internet.

Updates to This Policy

x999bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material — meaning they meaningfully affect how we use your personal data or the rights available to you — we will provide notice via email to your registered address and/or via a prominent notice on the platform before the changes take effect. The "Effective" date at the top of this policy will always reflect the date of the most recent revision.

Continued use of the x999bet platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any update, you should cease using the platform and contact support to close your account.

Children's Privacy

x999bet is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been created by or on behalf of an underage individual, the account will be immediately suspended, all funds will be returned, and any associated personal data will be deleted as promptly as our legal obligations allow. If you believe a minor has registered on x999bet, please contact us immediately at support@x999bet.

Contacting x999bet About Privacy

For all privacy-related queries, data subject requests, concerns about this Privacy Policy, or to report a suspected data protection issue, please contact the x999bet data team using the details below. We are available seven days a week, including Eid and Bangladesh public holidays, and will acknowledge all privacy queries within one business day.

• Email: support@x999bet — subject line: "Privacy Query" or "Data Request"
• Live Chat: Available 24/7 through the x999bet platform (Bangladesh Standard Time, UTC+6)
• Response Time: Substantive responses to data subject requests within a reasonable timeframe from verified receipt